Terms and Conditions

Terms and Conditions

Welcome to our website. By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wood’n’stuff Rustic Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Wood ‘n’ Stuff’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
-The content of the pages of this website is for your general information and use only. It is subject to change without notice.
-This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be used by us for use by third parties:
-Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
-Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
-This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
-All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
-Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
-From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
-Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Secure Payment
We use Paypal for all orders. Once you have made your payment through Paypal, payment is then sent to us and the order is then sent for processing. We never have access to your Credit Card details.  Any refunds are made to you via Paypal.  

Privacy Policy
Any information that is held by us will not be divulged or shared with anyone else. Your email address may be used to inform you of any special offers or promotions that we may be running. We reserve the right to use photographs of your items on the website but will not publish any personal details. See our GDPR policy.

We will always try to fulfil your order as quickly as possible. Orders are produced, packed and shipped in the order they come in. As we do not carry any stock, all of our items are handmade , we aim to turnaround your order within a specified time. This is displayed on our home page and will vary depending on the time of year (ie. Christmas).
Delivery is via Royal Mail,  DHL or Collect Plus.
Royal Mail First Class – 1- 3 days delivery
Royal Mail Second Class – 2-5 days
Recorded Delivery at an extra cost. All postage is calculated at the checkout using Royal Mails current tarrif.
If items are bigger than :
Max length: 45cm
Max width: 35cm
Max depth: 16cm
Max weight: 2kg
Please use the Courier option – 3-5 days price by weight.
 If unsure which price postage to add – please send us a message via the contact form.
We reserve the right to use a courier instead of Royal Mail if items purchased exceed Royal Mails Size and Weight Specifications.
 If your order does not arrive then you need to contact us within 14 days for us to track your order. In most cases we will post a replacement for any parcel that is considered lost. If you do not contact us within the 14 day period then we are unable to track your order or replace.
Where a personalised or special design has to be made to order please allow up to 14 working days.

Any items that arrive damaged must  either be returned or photographic evidence submitted to us. Items that are damaged will be replaced or a refund will be sent via Paypal (less postage charges). If a personalised item is incorrect due an error on our part – a replacemnt will be sent. If the mistake was made when ordering your item ie. the wrong information entered, then there will be no refund.
Wood’n’Stuff Rustic Ltd © 2021